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JOB DETAILS |
| Company Name |
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TREND |
| Company Address |
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660 American Avenue
Pennsylvania
United States
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| Company URL |
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Company Profile |
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View |
| Job Type |
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Full Time |
| Job Title |
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Technical Writer & Content Coordinator |
| Job Location |
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Montgomery / Pennsylvania |
| Salary |
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30,000 - 40,000 |
| Description |
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Department:
Design and Communications
Reports To:
Director, Design and Communications
Objective
TREND has an immediate opening for a Technical Writer/Coordinator for our help system. TREND uses AuthorIT, a content management software application, to create, manage, and publish content. The Technical Writer/Coordinator will be responsible for:
•Improving the organization and functionality of the TREND help system to create a fulfilling
user experience.
•Creating technically accurate and user-focused support content for new and existing TREND functionality.
Primary Responsibilities:
•Use AuthorIT to create, manage, and organize content in the help system.
•Work with product managers, help desk representatives, and account executives to identify additions or changes to the help system.
•Use AuthorIt’s single-sourcing functionality to generate multiple outputs such as on-line help and printed materials,
•Develop and implement processes, work flow, and delivery dates for releasing new content.
•Read and analyze specifications and enhancement requests to identify content
changes or additions.
•Write, revise and format support content, which may include items such as procedures, tutorials, reference guides, checklists, tips, and glossaries.
•Use screen capturing software to create screen shots to include in content.
•Use and maintain departmental technical writing style guide and templates.
•Write on-screen instructions for functionality enhancements to TREND systems.
•Write specifications or enhancement requests as needed to incorporate the help system into TREND systems.
•Manage the relationship between TREND, AuthorIT, and associated vendors and resellers.
•Contribute to other marketing material such as website content, brochures and other documentation on TREND and TREND functionality.
•Support the Design and Communications department as a key player in the team.
Required Knowledge and Skills:
•Bachelor's degree in English, Journalism, Technical Writing, or a related subject.
•3+ years experience writing instructional documentation and marketing copy, preferably with a software development company.
•Expert copywriting skills.
•Expert knowledge of Word.
•Proficiency in a Windows environment.
•Knowledge of AuthorIt or other single-source content management system preferred.
•Knowledge of HTML helpful.
•Ability to quickly read, interpret and communicate concepts in technical documentation and functional specifications.
•Excellent interviewing skills.
•Strong verbal communications and presentation skills.
•Ability to excel in a fast-paced environment.
•Ability to manage multiple projects from start to finish.
•Ability to organize, prioritize, schedule, and meet deadlines.
•Ability to work independently and collaboratively.
•Strong attention to detail.
About TREND
TREND (Delaware Valley Real Estate Information Network) provides superior real estate information and marketing services to over 32,000 real estate professionals in the Philadelphia metropolitan region. Our MLS and Public Records systems offer customized and streamlined access to more than 69,000 active listings and over 4.3 million public records. Together with timely news content, friendly 7-day a week live help, and knowledgeable account executives, TREND’s products and services are focused on the needs of our members. We continually strive to deliver high-quality, innovative, personal
and fast service.
We accomplish these goals every day because:
• Our employees, working together toward a common goal, can accomplish anything.
• We employ leaders who embody innovation, creative thinking, commitment to quality, good judgment, taking risks, and being accountable.
• We favor ability over experience and each employee is a hands-on contributor.
• We have a collaborative and creative environment that fosters enthusiasm and productivity, and in turn, generates quality results.
For more information, visit www.trendmls.com.
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Content Coordinator |
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