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JOB DETAILS |
| Company Name |
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TREND |
| Company Address |
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660 American Avenue
Pennsylvania
United States
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| Company URL |
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Company Profile |
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View |
| Job Type |
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Full Time |
| Job Title |
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Help Desk Specialist |
| Job Location |
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Montgomery / Pennsylvania |
| Salary |
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10,000 - 20,000 |
| Description |
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SCOPE OF RESPONSIBILITIES:
Customer Service
•Answers questions regarding membership
־Explains license requirements, costs to join, and methods of payment
־Adds new brokers, agents, administrative assistants, and appraisers to database
־Explains training requirements and schedules new agents for training class
•Provide support services to TREND member real estate agents, appraisers and brokers
•Provide support for products and software
־TREND’s MLS system and website™
־WyldFyre Listings
־Pocket Edition
־Public Records application
•Assist customers in configuring modems and setting up printer definitions to print text and photos
•Escalates calls to Team Leaders or Help Desk Supervisor and/or Manager as necessary
•Provide telephone and walk in support regarding service, products and online computer system
•Make office visits to assist customers, if requested
•Receive and respond to customer complaints
Administrative
•Prepare reports, time cards and other administrative tasks as required
•Document customer reports and calls on a written log or as defined by procedure
•Maintains member information by updating, editing and cleaning records with each new contact
•During business hours, report system failures and coordinate with Information Technology or Information Services Department members to restore system to normal operation during unscheduled outages
Other
•Cross train in other positions to provide coverage for illness, vacations or job vacancies
•Train other employees to handle Help Desk responsibilities under similar circumstances
•FISH Attitude! Positive Attitude, outgoing demeanor; likes to work with people, go the extra mile, take pride in their work as well as the team
•Perform other duties as required
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| Job Reference Number |
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HDS |
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